Colt’s 2024 Digital Infrastructure Report

The CIO’s path to a better future

A hand extended upward with an open palm.

With climate change firmly in the spotlight in 2024, CIOs are putting environmental impact and governance in the strategic driving seat for digital infrastructure.

Three oval-shaped capsules with varying natural textures inside, symbolizing different environments.

They’re turning to features like network-as-a-service (NaaS); on-demand, virtualised network functions and tools that allow them to adapt to user demand to enable their strategic goals. We define these technologies, in a digital infrastructure context, as intelligent.

Our survey

Our survey of more than 1,500 global senior IT decision-makers across ten countries shows there’s steady growth in the adoption of intelligent infrastructure and an appetite for greater commitment and support from industry players.

Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report -
Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report -
Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report -
Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report -
Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report - Colt’s 2024 Digital Infrastructure Report -

Environmental impact and governance are steering CIO decision-making

Digital infrastructure spend is holding steady

The technologies CIOs are adopting to build intelligence into their infrastructure

*Those who ‘have truly intelligent digital infrastructure, end to end and across the user journey’, ‘have intelligence across some parts of our digital infrastructure but not end to end’ and those who ‘have intelligence across some parts of our digital infrastructure but not across the user journey’

Industry analyst Frost & Sullivan says that to build the foundations of a successful NaaS offering, providers need:

A pixelated tower-like structure covered in green vegetation.

Frost & Sullivan, Network-as-a-Service is Transforming Network Operators into API-focused Integrators, Stephen Thomas, December 2023

On-demand and Machine Learning are on the rise as features of intelligent infrastructure:

2023
2024
increase
On-demand Connectivity
2023
2024
increase
Machine Learning

CIOs are involved and confident in environmental issues

0
%

71% of CIOs have direct roles in shaping sustainability strategies or own them entirely.

0
%

95% are confident in their teams’ abilities to comply with relevant governance and regulations

Intelligent infrastructure and AI help mitigate environmental impact

Features that are helping CIOs reduce carbon emissions include:

83
%

Sustainably optimised network pathing

81
%

On-demand/NaaS technology

81
%

AI-enabled capabilities

On-demand/NaaS is most reported to help reduce carbon emissions in:

93
%

Hong Kong

91
%

UAE

90
%

Luxembourg

More than one in five CIOs (22%) say AI facilitates their environmental impact and governance strategy.

22
%
58
%

58% of CIOs say AI has enabled the use of more on-demand/NaaS features

22
%

More than one in five CIOs (22%) say AI facilitates their environmental impact and governance strategy.

58
%

58% of CIOs say AI has enabled the use of more on-demand/NaaS features

Sustainably optimised network pathing is most reported to help reduce carbon emissions in:

96
%

Luxembourg

95
%

Hong Kong

93
%

UAE

Progress on environmental strategies varies by region and sector

We discovered a marked strategy-ready difference between regions and industries:

% of organisations that have a multi-year environmental strategy in place (by country)

42%
Netherlands
42%
Hong Kong
36%
Belgium
32%
US
26%
Germany
26%
Luxembourg
25%
Singapore
25%
Japan
25%
UAE
21%
France
19%
Italy
18%
UK
A globe illuminated with city lights.

CIOs have mixed views of their suppliers’ environmental commitment

These IT decision-makers demand more from their suppliers and are not afraid to proactively push for more support and guidance if needed.

CIO perspectives on supplier attitudes to environmental impact and governance:

40
%

say their carrier/telco has an encouraging attitude

10
%

are sceptical their carrier/telco is committed to it

4
%

accuse their carrier/telco of greenwashing

16
%

would leave if a supplier’s environmental goals did not align with theirs

Data for scope 3 emission reporting is the most important factor for CIOs when choosing a digital infrastructure partner

CIOs turn to network providers for support and guidance on:

22
%

Environmental best practice

22
%

How AI can impact sustainability goals

21
%

Temporal optimisation